Fire Risk Assessment complaints policy

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. We have laid out our Complaints Procedure below.

In the unlikely event there is anything you are not completely satisfied with and to ensure PDP Services can put things right for you, as soon as possible after the completion of the works please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact us as soon as you can so we can rectify any problems as soon as possible. If you are writing we recommend you get Proof of Posting. Our contact details for complaints are:

Telephone:         01444 480444

Post:                     PDP Services Ltd, Unit 3 Sovereign Business Park, Albert Drive, Burgess Hill, West Sussex, RH15 9TY


Business Complaint Procedure

On receipt of your complaint the business aims to respond within five working days.

PDP Services will arrange a convenient date to come and view and/or remedy the situation.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.  Where PDP Services cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

PDP Services has access to an Ombudsman service for our domestic contracts for installation, service, repair and maintenance as part of the Which? Trusted Traders Endorsement.  If you choose to you can refer your complaint to the Dispute Resolution Ombudsman.  Before the Dispute Resolution Ombudsman can deal with your complaint you will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use the Ombudsman’s services.